A refused form keeps the text; what to do if a visitor says “the form does not send”

What the visitor sees

If a comment, message, review, request, private letter or wall post is not accepted, the person returns to the same page with the typed text still in the fields. The reason is named at the top:

• “Sent too fast — wait N sec.” — the form was sent sooner than a person could fill it in (the threshold is set per form). Wait and press “Send” again: such an attempt is not counted as a repeat.
• “The same message was sent recently” — the same text was accepted a moment ago.
• “Too many links” and “Too many submissions in a row” — the form’s limits fired.
• “Your session expired — what you wrote is kept” — the page was opened long ago and the form key went stale. The site returns to the same page with the text; press “Send” again.

In addition, the typed text is kept in the browser itself (it never goes to the server) and is erased only after an accepted submission; on sign-out such drafts are erased.

If the filter suspects a bot (the hidden trap was filled, the time stamp was forged), no reason is given: the bot gets the same “thank you” as a person, and nothing is saved.

If a visitor says “the form does not send”

1. Ask what is written at the top after pressing the button and at what time. The named reason almost always answers the question.
2. Open “Spam guard” (the decision log): find the entry by the visitor’s address or by the form. Reasons: too fast, repeat, links, frequency, trap. The log keeps entries for as many days as the guard settings say.
3. Doubtful items are not lost. Comments and reviews the guard held wait in the moderation section; requests and form submissions lie in the section’s “Trash”: they can be restored from there.
4. If too many honest submissions are cut off, relax the threshold on the form itself (minimum fill time, number of links, number of submissions) or switch the guard mode (off, mark only, strict) in the security settings.
5. If the complaints are only about “Session expired”, check whether the page with the form was open for a very long time and whether the session lifetime is too short (Site settings → Security).